1. Order Cancellation
Customers may request cancellation of an order before the product has been dispatched from our warehouse.
To cancel an order, the customer must contact our team immediately with the order number or invoice details.
Once the cancellation request is confirmed and approved, the order will be cancelled and any applicable refund will be processed according to our Refund Policy.
2. Cancellation After Dispatch
Orders cannot be cancelled once the product has been dispatched.
In such cases, the order will fall under our Return & Refund Policy, and the customer may request a return subject to the conditions mentioned in that policy.
3. Custom or Special Orders
Orders placed for:
- Custom products
- Bulk manufacturing
- Special imports
- Products ordered specifically on customer request
cannot be cancelled once the order has been confirmed or production/import has started.
4. Cancellation by the Company
We reserve the right to cancel an order under certain circumstances including but not limited to:
- Product unavailability
- Pricing errors
- Payment issues
- Import or supply chain delays
- Unforeseen operational issues
If an order is cancelled by us after payment has been received, the full amount will be refunded to the customer.
5. Refund for Cancelled Orders
If a cancellation request is approved before dispatch, the refund will be processed through the original payment method or via bank transfer.
Refund processing may take 7–10 business days depending on the payment provider or banking system.
6. Contact Information
For order cancellation requests, please contact us at:
Email: info@rifasafetyonline.com
Phone: +91 982 0380 297
Address: 113, 1st Floor, Ashoka Shopping Centre, G.T. Hospital Complex, L.T Marg, Mumbai 400001 INDIA
Please ensure cancellation requests are submitted as early as possible to avoid dispatch of the order.