1. Order Processing
All orders are processed after confirmation of payment or approval of credit terms (for authorized dealers or distributors).
Orders are typically processed within 1–3 business days, subject to product availability and order volume.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods
We ship products through trusted logistics and courier partners to ensure safe and timely delivery across India.
Depending on the order size and delivery location, shipments may be dispatched via:
- Courier services
- Transport companies
- Freight or cargo services for bulk orders
The shipping method will be selected based on efficiency, cost, and delivery timelines.
3. Delivery Timeline
Estimated delivery timelines may vary depending on the location and shipping method.
Typical delivery timelines:
- Metro cities: 2–5 business days
- Tier 2 / Tier 3 cities: 3–7 business days
- Remote areas: 5–10 business days
Please note that these timelines are estimates and may vary due to logistics conditions.
4. Shipping Charges
Shipping charges may vary depending on:
- Order quantity
- Weight and size of shipment
- Delivery location
- Mode of transport
Shipping charges will be clearly communicated at the time of order confirmation or invoice generation.
For bulk or dealer orders, shipping terms may be agreed upon separately.
5. Dispatch Confirmation
Once the order is dispatched, customers will receive a dispatch confirmation along with shipment details or tracking information where applicable.
This allows customers to track the progress of their shipment.
6. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Transportation or courier delays
- Weather conditions
- Customs clearance for imported goods
- Government regulations
- Natural disasters or unforeseen events
We will make reasonable efforts to keep customers informed in case of delays.
7. Inspection Upon Delivery
Customers are advised to inspect the shipment at the time of delivery.
If the package appears damaged, tampered, or incomplete, customers should immediately notify the delivery partner and contact us within 48 hours of delivery.
Failure to report issues within this timeframe may limit our ability to process claims.
8. Risk of Loss
The responsibility for the goods transfers to the customer once the shipment has been handed over to the courier or transport provider.
However, we will assist customers in resolving any shipping-related issues with the logistics provider.
9. Bulk & Dealer Shipments
For bulk orders, distributor orders, or stockist shipments, delivery timelines and shipping arrangements may vary depending on order size, product availability, and transport logistics.
Specific terms may be agreed upon separately for such orders.
10. Contact Information
For return or refund requests, please contact us at:
Email: info@rifasafetyonline.com
Phone: +91 982 0380 297
Address: 113, 1st Floor, Ashoka Shopping Centre, G.T. Hospital Complex, L.T Marg, Mumbai 400001 INDIA
Our team will assist you with the return or refund process.