1. Overview
We strive to provide high-quality safety products including safety gloves, safety helmets, safety earplugs, safety headphones, and other Personal Protective Equipment (PPE). If for any reason you are not satisfied with your purchase, our return and refund policy outlines the conditions under which returns and refunds may be processed.
2. Eligibility for Returns
Returns will only be accepted under the following circumstances:
- The product has a manufacturing defect
- The wrong product has been delivered
- The product was damaged during transit
- The product received is different from the order confirmation
To be eligible for a return:
- The product must be unused
- The product must be in its original packaging
- All labels, tags, and accessories must be intact
- The return request must be raised within 48 hours of delivery
3. Non-Returnable Items
The following products are not eligible for return:
- Products that have been used or worn
- Products with damaged or missing original packaging
- Custom or special import orders
- Products damaged due to improper handling or misuse
- Clearance or discounted products (unless defective)
4. Return Request Process
To initiate a return, customers must contact our support team with the following details:
- Order number or invoice number
- Product name and quantity
- Reason for return
- Photos or videos clearly showing the issue
Our team will review the request and confirm whether the return is approved.
Returns should not be shipped back without prior approval.
5. Replacement Policy
If the return request is approved, we may offer:
- Replacement of the product, or
- Store credit, depending on product availability.
Replacement will be processed after the returned product is inspected and approved by our quality team.
6. Refund Policy
Refunds will be processed only in the following cases:
- Product is not available for replacement
- Order is cancelled before dispatch
- Verified manufacturing defect where replacement is not possible
Refunds will be issued through the original payment method or bank transfer, depending on the payment mode used during purchase.
Refund processing may take 7–10 business days after approval.
7. Return Shipping
If the return is due to:
- Wrong product delivered
- Manufacturing defect
- Damage during transit
The return shipping cost will be borne by our company.
For all other approved returns, the customer may be responsible for return shipping charges.
8. Inspection of Returned Goods
All returned products will undergo quality inspection upon receipt. If the returned item does not meet the eligibility criteria stated in this policy, the return request may be rejected.
9. Cancellation Policy
Orders may be cancelled before dispatch by contacting our team.
Once the product has been dispatched, the order cannot be cancelled and will be subject to the return policy.
10. Contact Information
For return or refund requests, please contact us at:
Email: info@rifasafetyonline.com
Phone: +91 982 0380 297
Address: 113, 1st Floor, Ashoka Shopping Centre, G.T. Hospital Complex, L.T Marg, Mumbai 400001 INDIA
Our team will assist you with the return or refund process.